FAQ

Below you will find the frequently asked questions. If it is not clear yet, you can always contact us by going to the contact page.

Payment:

What payment methods are accepted?

  • iDeal
  • Bancontact
  • Credit cards: Visa, MasterCard, America Express and Cartes Bancaires
  • PayPal

Shipping and Returns:

What is the delivery time?

EN: Ordered before 4pm on any working day, delivered tomorrow.
BE: Ordered before 4pm on any working day, delivered within 1-3 working days.

We ship via PostNL and due to the crowds it can sometimes take 1-2 business days longer. If your order still has not arrived, please contact us.

Here you can track the shipping status of your order.

What are the shipping costs?

EN: For orders under €30, the shipping rate is €4.99.
All orders over €30 are shipped for FREE.

BE: For orders under €50, we charge a shipping rate of €7.50.
All orders over €50 are shipped for FREE.

How can I create a return?

Of course we understand if you want to return a product. Please note that this must be done within 14 days of receipt. The returned products may not be opened for hygienic reasons.

Click on this link to request a return.

Then follow these steps:

  1. Enter your barcode (PostNL Track & Trace code).
  2. Enter your zip code.
  3. Create a return label.
  4. Make sure all products are back in the box.
  5. Close the box properly and stick the return label on the box
  6. Take the box to a PostNL point
  7. As soon as we have received and checked the order again, the money will be refunded.

Products:

Have the products been tested?

All products have been tested multiple times both internally and externally. In addition, the products are approved by ISO 22716:2007 , the international standard for Good Manufacturing Practices for cosmetics.
The Products are also fully tested for eco-friendliness by the international COSMOS standard by ECOCERT Greenlife.

How should I use the products?

We have designed an extensive step-by-step plan to ensure that nothing can go wrong when using our products. Click here to view the step-by-step plan.